![]() However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. ![]() BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. You have to chase them down for any kind of response and they will charge you outrageous fees.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. No other (reputable) store operates this way. They said it had already gone into shipping status when I sent the cancellation request, but if that's the case why didn't they notify me or send me a status update? All very sketchy and at best just bad customer service. They managed to intercept shipping but want an almost $300 fee (for a $700 item), despite that it is their fault they didn't cancel the order on time. I only received notice of shipment and tracking after multiple phone calls to ask why they didn't cancel it when I requested. After not hearing back for a week, I reached back out and they said, sorry but your item just went to the warehouse for shipping so we can't cancel it. In May I tried cancelling an order set to ship in late June. They have the same products & pricing as other companies but with way worse customer service and return process. If you have an APO address, please contact us in advance of making purchases to confirm the item(s) you are interested in can be shipped to your address via USPS.Similar issues to others who have written. International shipping lead times can be longer than the domestic lead times listed on the product page. Please note, furniture and items weighing over 40 lbs cannot be shipped to International destinations without requesting a quotation in advance of ordering. All taxes, tariffs and other customs fees are the responsibility of the receiver. If you are interested in expedited International delivery options please inquire.Ĭost of shipping to International destinations does not include the cost of taxes, tariffs or other customs fees. Please note, tracking information is limited for shipments and we cannot guarantee a delivery date on International deliveries. Rates are calculated at checkout based on live rates from the United States Postal Service, FedEx or DHL and product weight information. Please note, furniture and items weighing over 40 lbs cannot be shipped to ALASKA and HAWAII without requesting a quotation in advance of ordering. Orders weighing between 20.1 lbs - 40.0 lbs are $40 USD Orders weighing between 10.1 lbs - 20.0 lbs are $20 USD Orders weighing between 0.1 lbs - 10.0 lbs are $15 USD Parcels shipping to Alaska and Hawaii are charged on a flat rate depending on weight. ![]() Depending on size and contents parcels ship via UPS, USPS, FedEx or DHL. Damages or defects or missing items must be noted on the receipt with the carrier. If the receipt from the carrier is signed and issues are not notated, Burke Decor is not responsible for any defects or damages found after delivery is completed.Īll orders over $50 enjoy FREE SHIPPING with delivery to an address within the 48 contiguous states. If your item is being delivered with an oversize or white glove carrier, please thoroughly inspect your item before signing for the delivery. This means that unfortunately once an order is placed, we cannot alter or change it. When an order is placed, it is instantly sent to our distribution warehouse for processing and shipping preparation. Orders that contain multiple items may ship from different locations you will receive an email with tracking once each item (or group of items) is shipped. Specific processing times are listed on each product.įor all other items, please refer to the lead times listed on the product page. If your order includes READY TO SHIP items, this means it is in stock with the manufacturer and will begin processing ASAP. ![]() If your order includes QUICKSHIP items, this means it's in our warehouse and is now processing and will ship out within the next 2 business days. A Burke Decor representative will contact you via phone during our regular business hours for processing. ORDERING: Orders may be placed online 24-hours a day, by calling toll free (888) 338-8111 between 9am - 6pm EST Monday through Friday or by sending an email to Please do not include your credit card information in any email. ![]()
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